Manchester City Council - Cost of living advice line

If you are struggling with the increases in food and energy bills and are struggling financially, help is available.

This free telephone line offers support with:

  • Benefits and help with your rent
  • Advice about debt and paying bills 
  • Food support – help to find community food provision near you  
  • Help to get online - support to access the internet, laptops, phones and data.

You can also access the advice service by applying through our online form.

Request cost of living advice

You can also access our cost of living advice line by calling 0800 023 2692. 

The line is open Monday to Friday 9am to 4:30pm.

Translations and Sign Video services are available upon request.


Neighbourhood Winter Support Booklets

Teams around the Neighbourhood and the voluntary sector have worked together to produce a series of A4 booklets, which outline the hyper-local support available in neighbourhoods. These include food banks, warm hubs, befriending services and other offers.

There are 11 booklets (which can be downloaded below) covering all areas of the city. The booklets complement the citywide support available through the Manchester City Council cost of living advice line 0800 023 2692 and online web page, offering support with benefits, rent, debt, food and digital exclusion.


North Manchester Booklets


Central Manchester Booklets


South Manchester Booklets


Warm Spaces

Every library in Manchester is a ‘warm space’, a free, safe place where residents can come in and stay warm all day in a welcoming, inclusive environment. Our libraries are packed full of resources and support for all ages:


  • Free, self-service hot drinks
  • Comfortable seating and welcoming spaces 
  • Free Internet
  • Free Wi-Fi
  • Newspapers
  • Information and advice
  • Staff who can signpost to other support agencies
  • Digital drop-ins one day a week
  • Under 5s story times once a week at 11am (ask your local library for more details).


Find your local library and read about their library services 


Find a Warm Welcome Space Today

Nearly 3000 registered organisations have opened free, warm, welcoming spaces for the public this winter across the UK. You can use this Warm Welcome Interactive Map to find your nearest warm space, including libraries and other spaces in Manchester and further afield.


Free School Meals

Who is eligible?

Your child may qualify for free school meals if you get any of the following:

  • Income Support
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • The guaranteed part of Pension Credit
  • Child Tax Credit (as long as your annual gross income is £16,190 or less and you don’t get Working Tax Credit)
  • Working Tax Credit run-off after you come off Working Tax Credit
  • Universal Credit that you applied for on, or after, 1 April 2018. As long as your household income is less than £7,400 a year after tax, not including any benefits

 Apply for free school meals in term-time

If you experience any difficulty with this process, please contact the office or email  who will be pleased to assist you wherever possible.

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